Aspiring Software Engineer
What I’m working on
SemesterPlanner
Collaborated on building a website-based application for Concordia Students to create and manage school-related or personal calendar events and school-related class schedules. In addition to the calendar-based aspect, this application also includes chat room functionalities where students can chat and upload and manage study notes. Furthermore, students can view study...
Projects
Soengram
Collaborated on the development of an Instagram-like application. This project was built using Python and HTML. The project's repository can be viewed here.
Warzone Game
Collaborated on a terminal-based copy of the Warzone game. This game was written in C++. The project repository can be viewed here.
Covid Tracking App
Collaborated on the development of a Covid Tracking website-based application. Users are able to register and update their own covid status and locations, and accordingly, other users are notified of possible exposure if they have been at those locations at the same time. The application also features role-based management features...
Experience
Vodafone UK Customer Service Agent
Vodafone Egypt, Customer Service AgentCairo, Egypt | February, 2016 - March, 2016
Responsible resolving level 1 technical issues for customers over the phone, and escalating more advanced issues to level 2 technical teams as needed.
Customer Care Representative
Huawei Enterprise, Customer Care RepresentativeCairo, Egypt | June, 2018 - August, 2019
Responsible for creating technical customer request tickets over email, phone, or chat. Also responsible for communicating with and assigning customer request tickets to the responsible department (Data Communications, IT, Unified Communications & Collaboration, Optical and Wireless Networking). Other responsibilities included communicating with and surveying customers for service quality.
Warehouse Clerk
Ssense, Warehouse ClerkMontreal, QC, Canada | July, 2021 - April, 2023
Responsible for labeling and recording received items into the system.